Privacy Policy

We collect the info you hand us (like a franchise inquiry or a nomination) and a little bit your browser shares automatically. We use it to talk to you, run the site, and get better at what we do. We don't sell your data. That's the whole vibe — the details are below.

ResiBrands ("ResiBrands," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, submit a form, request information, communicate with us, or otherwise interact with ResiBrands or any of its affiliated brands and services.

By using our website or providing your information, you agree to the collection and use of information as described in this Privacy Policy.

We may collect information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Mobile or telephone number
• Mailing address
• City and State
• Business or franchise interests
• Information submitted through contact forms, applications, surveys, or questionnaires
• Any other information you choose to provide

We may also automatically collect certain information through cookies and similar technologies, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referral source
• Website activity and usage information

We may use your information to:

• Respond to your inquiries;
• Provide information regarding the brand or service you requested;
• Facilitate your exploration of a ResiBrands business or franchise opportunity;
• Schedule appointments, meetings, or follow-up communications;
• Connect you with the appropriate franchise owner, representative, or team member when requested or reasonably necessary to fulfill your inquiry;
• Provide customer service and support;
• Process customer service requests or complaints;
• Improve our products, services, and website experience;
• Analyze website usage and marketing performance;
• Protect against fraud or unauthorized activity;
• Comply with applicable legal obligations; and
• Operate and administer our business.

If you provide your mobile phone number and consent to receive text messages, ResiBrands may send SMS or MMS messages regarding your inquiry, appointment scheduling, follow-up communications, customer support, and other information related to your interaction with ResiBrands.

By providing your contact information, you acknowledge that ResiBrands may communicate with you regarding the specific inquiry you submitted and may coordinate with the appropriate ResiBrands personnel or franchise representative as necessary to fulfill your request.

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP.
• Consent to receive text messages is not a condition of purchasing any goods or services.

We may share information with trusted vendors and service providers that assist us in operating our business, including providers of:

• Customer relationship management (CRM) systems;
• Communication platforms;
• Technology infrastructure;
• Analytics services;
• Marketing support services;
• Customer support services; and
• Other business operations necessary to provide our services.

These providers are authorized to use your information only as necessary to perform services on behalf of ResiBrands.

ResiBrands operates and supports multiple home service brands and may work with affiliated companies, subsidiaries, franchisees, contractors, service providers, and authorized representatives to respond to inquiries and provide requested services.

Information you submit through this website may be shared with the appropriate ResiBrands entity or franchise owner solely as reasonably necessary to:

• Respond to your inquiry;
• Provide information you requested;
• Facilitate your exploration of a ResiBrands brand or business opportunity;
• Connect you with a franchise owner, representative, or team member at your request or when necessary to respond to your inquiry;
• Coordinate appointments or follow-up communications;
• Process customer service requests or complaints;
• Operate, administer, and improve our services; or
• Otherwise fulfill the purpose for which your information was provided.

For example, if you submit an inquiry regarding Action Exteriors, That 1 Painter, Pink's Window Services, Garage Up, Monty's Handyman Services, or another ResiBrands brand, your information may be shared with the appropriate ResiBrands personnel or franchise representative responsible for assisting with that inquiry.

No mobile information, text messaging originator opt-in data, or SMS consent will be shared with third parties or affiliates for their own marketing or promotional purposes.

This restriction does not prohibit ResiBrands from sharing information with affiliated entities, franchisees, service providers, or vendors when such sharing is reasonably necessary to:

• Respond to your inquiry;
• Provide requested services;
• Facilitate requested introductions or communications;
• Support customer service activities;
• Process complaints;
• Schedule appointments; or
• Otherwise fulfill the purpose for which the information was collected.

Our website may use cookies and similar technologies to:

• Improve website functionality;
• Remember user preferences;
• Analyze website traffic;
• Measure marketing effectiveness; and
• Enhance the overall user experience.

You may disable cookies through your browser settings; however, doing so may limit certain website functionality. Where required by law, we honor opt-out preference signals sent from your browser, such as the Global Privacy Control (GPC), as a valid request to opt out of the sale or sharing of personal information and certain targeted advertising from that browser or device.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to respond to your inquiry, provide requested services, maintain business records, resolve disputes, and comply with our legal, accounting, tax, or regulatory obligations.

When personal information is no longer required, we will delete, de-identify, or anonymize it in a manner consistent with applicable law and our internal retention practices. Retention periods are determined based on the type of information, the purpose for which it was collected, and any legal requirements that apply.

In the preceding twelve (12) months, we may have collected the categories of personal information described above, including identifiers (such as name, email, and phone number), contact and demographic information, commercial and financial interest information (such as available capital and franchise timeline that you choose to provide), and internet or network activity information.

We do not sell your personal information for money. Certain disclosures to analytics or advertising partners through cookies and tracking technologies may be considered a "sale" or "share" of personal information, or "targeted advertising," under some U.S. state privacy laws. Where applicable, you may exercise your right to opt out as described in this Privacy Policy. We do not knowingly sell or share the personal information of consumers we know to be under 16 years of age.

If you provide financial information in connection with a franchise inquiry — such as available capital or net worth indicators — we use it solely to evaluate and respond to your inquiry and to facilitate your exploration of a franchise opportunity. We do not use or disclose such information for purposes other than those permitted by applicable law, and we do not sell it.

Depending on where you live, applicable state privacy laws — including but not limited to the laws of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive consumer privacy statutes — may give you some or all of the following rights, subject to legal exceptions and verification:

• The right to know or access the personal information we have collected about you;
• The right to request the categories and specific pieces of personal information we collected, the sources, the purposes, and the categories of third parties with whom it was shared;
• The right to request correction of inaccurate personal information;
• The right to request deletion of your personal information;
• The right to opt out of the sale or sharing of your personal information and of targeted advertising;
• The right to limit the use of sensitive personal information, where applicable;
• The right to data portability where applicable; and
• The right not to receive discriminatory or retaliatory treatment for exercising any of these rights.

To exercise any of the rights above, contact us using the information in the "Contact us" section below or email legal@resibrands.com. To protect your information, we may need to verify your identity before fulfilling your request, and we may decline requests where permitted or required by law.

You may use an authorized agent to submit a request on your behalf where allowed by applicable law; we may require the agent to provide proof of authorization and may require you to verify your identity directly with us. We will respond to verifiable requests within the timeframes required by applicable law. If we deny your request, you may have the right to appeal that decision by contacting us at legal@resibrands.com; if your appeal is denied, you may be able to contact your state attorney general.

California Civil Code Section 1798.83 permits California residents to request information about the disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes.

Any parties receiving information on behalf of ResiBrands are authorized to use it only for those business purposes and not for their own independent marketing or promotional activities. ResiBrands does not sell your personal information.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security. You provide your information at your own risk.

Our website may contain links to third-party websites. ResiBrands is not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

You may:

• Opt out of marketing communications by following the unsubscribe instructions provided in those communications;
• Opt out of SMS communications by replying STOP;
• Request access to, correction of, or deletion of your personal information where permitted by applicable law; and
• Contact us regarding questions about your personal information or this Privacy Policy.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information. If you believe a child has provided us personal information, please contact us at legal@resibrands.com.

Our website is operated in the United States and is intended for users located in the United States. If you access our website from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our website, you consent to this transfer and processing.

We may update this Privacy Policy from time to time. Any changes will become effective upon posting the revised version on this website, and we will update the "Last updated" date above. Your continued use of our website following the posting of changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions regarding this Privacy Policy, our privacy practices, or to exercise your rights, please contact:

ResiBrands Attn: Privacy 12357 Riata Trace Parkway, Suite 200 Austin, Texas 78727 legal@resibrands.com